The Self-Exclusion section was developed by the Spinbetter team as a key resource as part of the Responsible Gaming program, which aims to empower people to consciously disengage from gambling addiction. It provides a structured pathway for users to voluntarily step back, reflect and potentially reconsider their relationship with betting.
How to do it?
The self-exclusion process on our site is designed as a simple way of allowing you to confidently take control of your gambling habits.
Getting started
To get started, you are invited to log into your account and go to the Responsible Gaming section. Here you will find a self-exclusion option that will allow you to choose a period of time – from a few months to a longer period, depending on your needs.
Confirmation
Once you have selected your desired period, you will be asked to confirm your decision. Our support team can provide additional information or resources to consider for your well-being.
Activation
Access to your account will be restricted, preventing any gaming activity for the specified period. During this time you will not receive any promotional emails from us, allowing you to focus on your wellbeing without distraction.
Support throughout
Our support team provides assistance throughout this period. It remains available for non-gambling related questions, and we provide links to external resources that can offer additional guidance and assistance.
Reintegration
When the self-exclusion period comes to an end, we provide information on reintegration, offering guidance on how to gamble responsibly if you decide to return. We approach this stage sensitively, ensuring you receive the support and resources you need to make the best decision for your circumstances.
Self-exclusion timelines
The self-exclusion timelines on our website are designed to support our users, taking into account the different needs and circumstances of each individual. We offer the following timelines:
Short-term
Cooling-off period: This option lasts between 24 hours and 7 days and is ideal for users looking to take a brief break from gambling, allowing them to reflect and regroup for a short period of time.
Medium-term
- 1 month: Suitable for users who need a more significant break to evaluate their gambling habits and possibly realign their relationship with gaming.
- 3 Month: Longer term for those who need a longer period of time to address issues and manage their gaming behavior, allowing ample time to reflect and engage other interests or support services.
Long-term exclusion
- 6 months: A significant period designed for those who want to take a significant break, giving them the opportunity to focus on other aspects of life.
- 1 year or more: For people who need an extended period, this time period provides an opportunity to comprehensively review their habits and make long-term lifestyle adjustments.
Indefinite exclusion
Users have the option to self-exclude without a specific end date, allowing them to opt out of gaming indefinitely. This period can be completed at the user’s discretion after self-assessment and possibly consultation with a professional.
Each self-exclusion period is subject to confidentiality requirements. At the end of the self-exclusion period, you are provided with resources to help you decide whether to continue to participate in gaming activities.